Terms & Conditions

These terms govern use of giantphoenixllc.com and describe the general basis on which Giant Phoenix LLC provides services. They are not the contract for an engagement. Each engagement is governed by a signed agreement and proposal, and where those documents differ from this page, they take precedence.

1. Scope of services

Giant Phoenix provides consulting, AI automation, systems integration, digital transformation, fractional technology leadership, and product and MVP delivery services. The scope of any engagement is defined in a written proposal, including what is included, what is excluded, and the assumptions the scope depends on.

2. Proposals and estimates

Any figure produced by a tool on this website — including effort ranges, planning calculators and self-assessment outputs — is an illustrative planning estimate based on the assumptions you enter. It is not a quotation, commitment, professional advice, or guarantee of scope, timeline, cost or business outcome. Final pricing follows discovery, requirements review, integration assessment, and a written proposal. Proposals are valid for the period stated on them.

3. Payment

Fees, currency, instalments and invoicing schedule are set out in the proposal or agreement. Fixed-scope engagements are invoiced against agreed milestones. Retained engagements are invoiced monthly in advance for the days committed. Payment terms and any late-payment charges are stated in the agreement.

4. Change requests

Work outside the agreed scope is handled as a documented change: it is specified, its effect on timeline and fees is stated, and it proceeds only once approved in writing. A change may be accommodated by removing something of equivalent size from the agreed scope instead.

5. Acceptance

Deliverables are reviewed against the acceptance criteria in the proposal. Where an acceptance period is specified, a deliverable is treated as accepted if no written objection referencing those criteria is raised within that period.

6. Intellectual property and transfer

Ownership of agreed deliverables transfers to the client according to the signed agreement and payment terms, subject to the exclusions in clauses 7 and 8. Until the agreed payments have been made, Giant Phoenix retains ownership of the deliverables.

7. Pre-existing materials

Giant Phoenix may use pre-existing tools, libraries, frameworks, templates and know-how developed before or outside the engagement. These remain the property of Giant Phoenix. Where such materials are embedded in a deliverable, the client receives a perpetual, non-exclusive licence to use them as part of that deliverable. Any such components are identified in the proposal.

8. Open-source and third-party software

Deliverables may incorporate open-source or third-party components, which remain subject to their own licences and are not assigned to the client. Third-party platform subscriptions, model usage, hosting and similar running costs are the client's responsibility unless the agreement states otherwise.

9. Confidentiality

Each party keeps the other's confidential information confidential and uses it only for the engagement. This obligation survives the end of the engagement. A separate non-disclosure agreement may be signed before detailed discussions and takes precedence where it conflicts with this clause.

10. Third-party services and dependencies

Engagements frequently depend on third-party systems — CRM, ERP, messaging, model providers and other platforms. Giant Phoenix does not control those services and is not responsible for their availability, pricing, licensing terms, API changes or discontinuation. Integration feasibility depends on API availability, licensing, authentication, data quality, vendor restrictions and the client's existing system configuration, and is assessed during discovery.

11. Artificial intelligence — limitations

AI-based components are probabilistic. They can produce incorrect, incomplete or unexpected output, and their behaviour can change when an underlying model or provider changes. Workflows are designed with confidence thresholds, human approval points, escalation paths and documented fallbacks, but the client remains responsible for decisions taken on the basis of system output and for any regulatory obligations that apply to their operations. Giant Phoenix does not warrant that any AI component will be error-free.

12. No guaranteed business outcome

Giant Phoenix does not guarantee any specific return on investment, cost saving, revenue, efficiency gain or other business outcome. Any figures discussed during an engagement are estimates based on stated assumptions and a client-specific baseline, and outcomes depend on factors outside our control, including client adoption, data quality, process discipline and market conditions.

13. Support and service levels

Support, monitoring and response times apply only where a support plan with a written service level is in place. In the absence of such a plan, no availability or response commitment applies, and support is provided on a best-efforts basis by arrangement.

14. Liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, data or business opportunity. Giant Phoenix's total aggregate liability arising from an engagement is limited to the fees paid by the client for that engagement. Nothing in these terms limits liability that cannot be limited by law.

15. Termination

Either party may terminate an engagement on the written notice period stated in the agreement. On termination, the client pays for work performed and commitments made up to the termination date. Giant Phoenix will provide a reasonable handover of completed deliverables for which payment has been made.

16. Website use

Content on this website is provided for general information. It does not constitute professional, legal, financial or technical advice, and no client relationship is created by using the site or submitting a form. The site is provided on an "as is" basis.

17. Governing law

These terms and any engagement are governed by the laws of the United Arab Emirates, and the courts of Abu Dhabi have exclusive jurisdiction, unless the signed agreement specifies otherwise.

18. Contact

Questions about these terms: info@giantphoenixllc.com, or +971 54 373 7506.