Privacy Policy

This policy describes how Giant Phoenix LLC ("Giant Phoenix", "we") collects, uses and stores personal data through giantphoenixllc.com. It describes the site as it is actually built. Where a technology is not listed here, it is not used on this website.

Who we are

Giant Phoenix LLC, Mezzanine Floor, Sahel Towers, Block B, Al Bateen – Khalidiya, Abu Dhabi, UAE. A registered US entity operates from 30 N Gould Street, STE R, Sheridan, WY 82801, USA. For any privacy question, contact info@giantphoenixllc.com.

What we collect, and when

Contact and strategy-call form. When you submit the form on the contact page we collect the fields you complete: name, work email, company, website, role, country or city, industry, team size, a description of the workflow creating the most friction, current systems and tools, desired outcome, timeline, an optional budget range, preferred meeting time, and your consent confirmation.

Short enquiry forms. The forms in the call-to-action band on other pages collect a work email address and a single selection describing where the friction is.

Tool email capture. The self-assessment tools are interactive and run entirely in your browser. If you choose to email yourself the result, we collect the email address you enter together with the inputs and the illustrative output shown on screen. If you do not submit the email form, nothing you enter into a tool leaves your browser.

Calculator inputs. Figures entered into the planning calculators are processed in your browser only. They are transmitted to us solely if you use the email option described above, or if you follow a link that carries them into the contact form, in which case they appear in the message you send.

WhatsApp. The WhatsApp links open a conversation with our business number in WhatsApp. If you message us, WhatsApp (Meta) processes that conversation under its own terms and privacy policy, and we receive your WhatsApp profile name, phone number and messages. The channel is monitored during business hours and is not a 24/7 support line.

Email and telephone. If you email or call us directly, we hold that correspondence in order to respond.

Analytics. We use Plausible Analytics, which is cookie-free and does not collect or store personal data or track visitors across sites. It records aggregate page views, referrers, approximate country, device type and browser. We also record non-identifying interaction events — for example that a form was submitted, that a WhatsApp link was clicked, or that a tool was completed. These events carry the page path and a short source label only. They never carry your email address, form content or any other personal data.

Server logs. Our hosting provider processes standard web-server request data, including IP address, in order to serve the site and protect it from abuse.

Why we use it

• To respond to your enquiry and arrange a strategy call.
• To send you the result of a tool where you asked us to.
• To understand, in aggregate, which pages and content are useful.
• To operate and secure the website.

We do not send marketing newsletters, we do not sell or rent personal data, and we do not add form submissions to a marketing list.

Legal basis

Where the UAE Personal Data Protection Law or the UK/EU GDPR applies, we rely on your consent for form submissions and tool email capture, and on our legitimate interest in operating and securing the site and understanding aggregate usage.

Who processes data on our behalf

• Web3Forms — receives form submissions and forwards them to our email inbox.
• Plausible Analytics — privacy-focused, cookie-free analytics, hosted in the EU.
• Coolify on OVH infrastructure — hosting for this website.
• Google Fonts — serves the typefaces used on this site. Your browser requests the font files directly from Google, which involves your IP address being visible to Google.
• Our email provider — stores the enquiry once it reaches our inbox.
• WhatsApp (Meta) — only if you choose to start a WhatsApp conversation.

We do not use a customer relationship management platform, an email marketing platform, an advertising pixel, a session-recording tool, or a chat widget on this website.

Cookies

This website sets no advertising or tracking cookies, and Plausible does not use cookies. The site stores a single value in your browser's session storage to avoid replaying the introductory animation on every page load. It contains no personal data, is not sent to any server, and is cleared when you close the tab.

Data retention

Enquiries and tool submissions are retained for as long as needed to respond and to keep a record of the conversation, and are reviewed periodically. Where an enquiry does not lead to an engagement, it is deleted once it is no longer needed. Aggregate analytics data contains no personal data and is retained indefinitely.

International transfers

Giant Phoenix LLC operates from the UAE and holds a registered US entity. The service providers listed above operate in the European Union and the United States, so personal data you submit may be processed outside your country of residence.

Your rights

You may ask us to confirm what personal data we hold about you, to correct it, to delete it, to restrict or object to our use of it, or to provide it in a portable form. You may withdraw consent at any time. Contact info@giantphoenixllc.com and we will respond within a reasonable period. If you are not satisfied with our response, you may complain to your local data protection authority.

Security

The site is served over HTTPS. We take reasonable technical and organisational measures to protect personal data, though no method of transmission or storage is completely secure.

Changes

We may update this policy to reflect changes to the site or to our processing. The date at the top of this page shows when it was last revised.

Contact

Privacy questions and requests: info@giantphoenixllc.com, or +971 54 373 7506.